Account Identity Verification Steps
Account verification is how we confirm that the person managing the account is the same person whose name is on the wallet. We ask for a government-issued photo ID — a state driver's license or US passport works — along with a document that confirms your address, such as a recent utility bill or a bank statement. Once the verification team reviews
your submission, you'll see the confirmation in your account status tab. Completing this step removes any hold on withdrawal requests and keeps your balance protected under your verified identity.
- Submit a Photo ID — Upload a clear image of your state driver's license or US passport through the account verification section in your profile settings.
- Confirm Your Address — Attach a recent utility bill or bank statement that matches the name and address on file with your account registration.
- Wait for Review — Our verification team reviews your documents. You'll receive a status update in your account inbox once the check is complete.
- Unlock Withdrawal Access — A verified account removes holds on your withdrawal requests. Your balance and payout methods stay active under your confirmed identity going forward.